Manual Orders
Orders scribbled in notebooks or buried in chat threads — easy to miss, hard to track.
E-commerce built for offline businesses
Turn Your Offline Business Into a Digital Business.
eComX gives your business everything you need to sell online, manage operations, connect with customers, and grow — all from one powerful platform.
- Offline Business
- eComX
- Digital Business
- Growth
- Complete E-commerce Platform
- Secure Payments
- Integrated Shipping
- WhatsApp Automation
eComX in 30 seconds
What is eComX?
An all-in-one platform that gives your business its own online store plus the tools to run it — products, stock, orders, payments, delivery, customers and marketing.
Who is it for?
Shops and small businesses that sell in person, or through WhatsApp and Instagram, and want a proper way to sell online.
- Retail shops
- Fashion stores
- Grocery
- Electronics
- Bakeries
- Boutiques
- WhatsApp & Instagram sellers
Why use it?
Sell to customers beyond your street, stop juggling notebooks and chats, and see your whole business in one dashboard — with no technical skills needed.
The problem
Your Business Is Growing. Your Tools Should Too.
Most traditional businesses run on a patchwork of notebooks, chats, spreadsheets and phone calls. It works — until growth makes it break.
Inventory Problems
Stock counted by hand, so items oversell or sit unnoticed until it's too late.
WhatsApp-Only Selling
Chat-based selling doesn't scale. No catalog, no cart and no checkout for customers.
No Online Store
Customers can't find you, browse your range or buy outside store hours.
Payment Management
Chasing payments, matching screenshots and counting COD cash by hand.
Shipping Management
Booking couriers one by one and answering “where is my order?” all day.
Customer Data Scattered
Phone contacts, chats and paper notes — no single view of who buys from you.
No Business Analytics
No clear picture of best-sellers, revenue or what to restock next.
Today
Six disconnected tools, none talking to each other.
- Notebooks
- WhatsApp chats
- Spreadsheets
- Phone calls
- Paper bills
- Courier portals
With eComX
One connected platform that brings everything together.
- Store
- Orders
- Inventory
- Payments
- Shipping
- Customers
The platform
One Platform. Your Entire E-commerce Business.
eComX is a centralized business operating system. Instead of stitching together separate tools, every part of your store is connected — from the first product you list to the growth reports you review.
01
Store
Your branded online storefront
02
Products
Catalog, variants and stock
03
Customers
Profiles, history and segments
04
Orders
From checkout to invoice
05
Payments
Online payments and COD
06
Shipping
Couriers, tracking, delivery
07
Marketing
Coupons, campaigns, reminders
08
Analytics
Revenue and growth insights
eComX Core — the shared data layer
Every module reads from and writes to the same business data.
Real-time · Connected · Centralized
One source of truth
Every sale updates stock, customer records and reports at once.
One dashboard
Your team manages the whole business without switching tools.
One connected flow
Each step hands off to the next, automatically.
See it in action
Follow one order, from click to doorstep
Here's what eComX does behind the scenes when a customer buys from you — and what each side gets to see.
Step 1A customer finds your store
What your customer sees
Browses on their phone
Priya opens your branded online store, picks a Cotton Kurta in size M and adds it to her cart.
Your store, open 24/7What you see in eComX
Your catalog does the selling
Products, photos, sizes and prices you added once are live for everyone — no more sending photos in chats.
Catalog liveStep 2They place the order and pay
What your customer sees
Checks out in a minute
Priya pays online, or chooses cash on delivery. She creates an account so reordering is quick next time.
Paid onlineWhat you see in eComX
Order #1042 appears instantly
The order lands in your dashboard with the customer's details, items and payment status. Nothing to write down.
New order · PaidStep 3Stock updates, WhatsApp confirms
What your customer sees
Gets a WhatsApp confirmation
“Hi Priya, your order #1042 is confirmed.” She knows it worked without needing to call you.
WhatsApp sent automaticallyWhat you see in eComX
Inventory adjusts by itself
Cotton Kurta (M) drops from 4 to 3 in stock. If it runs low, you're alerted before you sell out.
Low-stock alertStep 4You pack and ship
What your customer sees
Receives tracking details
Once you create the shipment, Priya gets a tracking link on WhatsApp — no “where is my order?” calls.
ShippedWhat you see in eComX
Create the shipment in a few clicks
Pick a courier partner, generate the shipment and print the invoice from the same order screen.
Shipment createdStep 5The order is delivered
What your customer sees
Out for delivery, then delivered
Priya is notified at each stage. If she needs to return something, the request comes to you properly.
DeliveredWhat you see in eComX
Status updates on its own
The order moves to Delivered. For cash on delivery, you can track that the payment was collected.
Order completeStep 6You learn and sell again
What your customer sees
Comes back for more
A thank-you message with a coupon for her next order gives Priya a reason to return.
Coupon: THANKS10What you see in eComX
Your numbers update
Revenue, best-sellers and Priya's order history are updated — so you know what to promote and restock.
Reports updatedExample order shown with sample names and values.
Features
Everything you need to sell, manage and grow online
From your storefront to your stockroom, eComX covers every module a modern business needs — grouped by what you're trying to do, and connected out of the box.
01
Sell online
Open your store, accept payments and run offers that bring people back.
Online Store
A fast, beautiful storefront under your own brand — ready for customers on any device.
Customers can find you and buy 24/7 — even when your shop is closed.
Includes
- Beautiful storefront
- Mobile responsive
- Product catalog
- Categories
- Product variants
- Product images
- Search
- Filters
- Customer accounts
- SEO-friendly pages
- Custom branding
Payments
Accept payments online or on delivery, and see exactly where every order stands.
Get paid online or on delivery, and see what is paid, pending or refunded.
Includes
- Online payments
- Payment gateway integration
- Order payment status
- Payment tracking
- COD support
- Refund handling
Marketing
Bring customers back and win new ones with offers you control.
Bring customers back with offers, without designing anything from scratch.
Includes
- Coupons
- Discount codes
- Promotions
- Campaigns
- Customer targeting
- Marketing automation
02
Run your operations
Manage products, stock, orders and settings from one place instead of five.
Admin Panel
Run the whole business from one centralized dashboard.
One login shows sales, orders and stock, so nothing hides in a notebook.
Includes
- Centralized dashboard
- Business overview
- Sales overview
- Orders
- Customers
- Products
- Inventory
- Payments
- Shipping
- Marketing
- Reports
- Settings
Order Management
Follow every order from checkout to delivery — and handle returns without the chaos.
Never lose an order again. Every order has a clear status and history.
Includes
- Order management
- Order status
- Order history
- Order details
- Invoice generation
- Refunds
- Returns
- Customer notifications
Inventory
Always know what's in stock. Availability updates as you sell, down to each variant.
Stop overselling. Stock updates itself every time you make a sale.
Includes
- Stock management
- Stock adjustments
- Low-stock tracking
- Product availability
- Inventory history
- Variant-level inventory
Business Settings
Make the store yours. Every business configures its own setup.
Set it up once — your brand, contacts, taxes and rules apply everywhere.
Includes
- Business name
- Logo
- Contact details
- Address
- WhatsApp number
- Social links
- Store branding
- Payment settings
- Shipping settings
- Notification settings
- Tax settings
- Store settings
03
Connect with customers & deliver
Know your customers, keep them informed on WhatsApp and get orders to their door.
Customers
Turn scattered contacts into a real customer base you can understand and reach.
Know who your best customers are and reach them again easily.
Includes
- Customer profiles
- Customer order history
- Contact information
- Customer activity
- Customer segmentation
Shipping
Connect courier partners, create shipments and keep customers informed until delivery.
Book couriers and track parcels without leaving your dashboard.
Includes
- Shipping integration
- Courier integration
- Shipment creation
- Tracking
- Delivery status
- Shipping rates
- COD handling
Where your customers already are
WhatsApp automation, built into every order.
Your customers already live on WhatsApp. eComX keeps them updated at every step automatically — so you spend less time replying to “where is my order?” and more time selling.
Order confirmation
Customers hear back the moment they order.
Order status updates
Packed, processing, ready — sent as it changes.
Shipping updates
Tracking details delivered straight to their chat.
Delivery notifications
Out for delivery and delivered alerts.
Payment notifications
Payment received and refund confirmations.
Customer communication
Stay in the conversation customers already prefer.
Automated reminders
Nudge pending payments and abandoned orders.
04
Understand & grow
See what's selling, what's running low and how your business is trending.
Analytics that show you what's working.
See revenue, orders and customers at a glance, spot best-sellers, and know what to restock — so decisions come from data, not guesswork.
- Revenue
- Orders
- Customers
- Products
- Average order value
- Sales trends
- Best-selling products
- Inventory insights
05
Control & protect
Decide who on your team can do what — and keep your business data safe.
Role-based access, so every teammate sees only what they should.
Add your team and decide exactly what each person can do. Give staff the access they need to work — and keep sensitive settings, pricing and reports in the right hands.
- Owner
- Admin
- Manager
- Sales
- Inventory
- Staff
Control permissions to view, create, edit, delete, manage.
| Role | View | Create | Edit | Delete | Manage |
|---|---|---|---|---|---|
| OwnerFull control of the business | Allowed | Allowed | Allowed | Allowed | Allowed |
| AdminRuns day-to-day operations | Allowed | Allowed | Allowed | Allowed | Not allowed |
| ManagerOversees teams and orders | Allowed | Allowed | Allowed | Not allowed | Allowed |
| SalesHandles orders and customers | Allowed | Allowed | Allowed | Not allowed | Not allowed |
| InventoryMaintains stock levels | Allowed | Allowed | Allowed | Not allowed | Not allowed |
| StaffRead-only access | Allowed | Not allowed | Not allowed | Not allowed | Not allowed |
Security
Access, data and payments are protected by design — not bolted on later.
Only the right people can see or change the right things.
Includes
- Authentication
- Role-based authorization
- Secure APIs
- Protected admin routes
- Secure payment processing
- Data protection
- Access control
- Session management
- Audit-friendly architecture
From offline to online
The same business. Transformed.
You keep everything that makes your business work — your products, your customers, your reputation. eComX replaces the manual parts.
Your Business Today
- Physical store
- Manual orders
- WhatsApp messages
- Paper records
- Manual inventory
- Limited customer reach
With eComX
- Online store
- Digital orders
- Automated notifications
- Centralized data
- Real-time inventory
- Wider customer reach
How it works
From offline to online in four simple steps
No developers, no juggling vendors. Set up once, then run your business from a single dashboard.
- 01
Step 01: Create Your Business
Set up your business and branding.
- 02
Step 02: Add Your Products
Upload products, prices, images, variants and inventory.
- 03
Step 03: Launch Your Store
Your digital storefront is ready to accept customers.
- 04
Step 04: Manage & Grow
Manage orders, payments, customers, shipping and marketing from one dashboard.
Beyond a website
More Than an Online Store. A Complete Business System.
eComX doesn't simply put up a website. It helps you digitize your complete workflow — from the first click to the repeat customer.
01
Sell
- Online Store
02
Manage
- Orders
- Inventory
03
Connect
- Customers
04
Deliver
- Shipping
05
Grow
- Marketing
- Analytics
Growth brings more customers back to your store — and the cycle continues.
Security
Built With Security at Every Layer.
Your business data and your customers' trust matter. eComX applies access controls and validation from the interface down to the API — so protection isn't an afterthought.
Business-level access control
Protected admin access
Role-based permissions
Secure API architecture
Your validated business data
Authentication
Verified sign-in for store admins and customer accounts.
Authorization
Every action is checked against what that user is allowed to do.
Role-based permissions
Granular view, create, edit, delete and manage controls.
Secure API architecture
Server-side checks on every request, not just in the interface.
Protected admin access
Admin areas are reachable only by signed-in, authorized staff.
Secure payment integrations
Payments run through your payment gateway's secure flow.
Data validation
Inputs are validated on the server before they reach your data.
Business-level access control
Each business's data stays separate from every other business.
Security is an ongoing practice, not a finish line. eComX follows established security practices and keeps improving them as the platform grows.
Integrations
Connects the tools you already use.
eComX is designed to plug into the services your business already relies on — so you extend what you have instead of replacing it.
Payments
Connect payment gateways to accept online payments alongside cash on delivery.
Shipping
Work with courier partners for shipment creation, rates and live tracking.
WhatsApp
Send order, payment and delivery updates to customers automatically.
Instagram
Turn followers into customers by linking your store to your Instagram presence.
Analytics
Bring in analytics tools to understand traffic, sales and customer behavior.
Email
Keep customers informed with order receipts and email communication.
Cloud Storage
Store product images and business files in reliable cloud storage.
Need a different integration?
Talk to our team
Built as SaaS
One Platform. Thousands of Businesses.
eComX is a centralized SaaS platform. You get a complete, private workspace — while the platform, its updates and its infrastructure are maintained for everyone.
- Each business gets its own store
- Each business has its own products
- Each business has its own customers
- Each business has its own orders
- Each business has its own settings
- Businesses operate independently
Centralized SaaS architecture: one platform to maintain, many independent businesses to serve.
Solutions
Whatever you sell, eComX helps you sell it digitally.
From a single neighbourhood shop to a growing multi-category retailer, eComX adapts to how you sell.
Fashion
Sizes, colors and seasonal collections, with stock tracked per variant.
Grocery
Everyday essentials, easy reorders and cash on delivery.
Electronics
High-value orders with secure payments and tracked delivery.
Bakery
Fresh, made-to-order items with orders confirmed on WhatsApp.
Cosmetics
Shade and size variants, offers and repeat-purchase reminders.
Boutique
Curated pieces, beautiful product pages and your own brand.
Retail
Multi-category catalogs with real-time inventory across products.
Local Stores
Take your neighbourhood shop online and reach beyond your street.
Pricing
Simple plans that grow with you
Start with what you need today and upgrade as your business grows. Talk to us and we'll recommend the right plan.
Starter
For businesses starting online.
Get StartedGet a quote
Everything you need to launch your first store.
- Your own online store
- Products, categories and variants
- Order and customer management
- Online payments and COD
- Shipping integration
- Core reports
Most popular Growth
For growing businesses.
Get StartedGet a quote
Automation and team tools for scaling up.
- Everything in Starter
- WhatsApp order automation
- Team accounts with role-based access
- Coupons, discounts and campaigns
- Inventory history and low-stock alerts
- Advanced analytics
Enterprise
For businesses needing advanced capabilities.
Talk to Our TeamGet a quote
Built around your operations and integrations.
- Everything in Growth
- Custom integrations
- Custom permission setups
- Guided onboarding and migration
- Priority support
- Tailored to your operations
Plans and features are tailored to your business. Contact us for current pricing.
FAQ
Questions, answered.
Everything you need to know about taking your business online with eComX.
What is eComX?
eComX is a complete e-commerce platform. It gives your business its own online store plus an admin dashboard to manage products, inventory, orders, customers, payments, shipping, marketing and analytics — all connected in one system.
Can I convert my existing offline business to online?
Yes. eComX is built for exactly this. Add your products, set up your branding, payment and shipping preferences, and your storefront is ready to take orders while you keep running your physical shop.
Do I get my own online store?
Yes. Every business gets its own branded storefront with its own catalog, customers, orders and settings, separate from every other business on the platform.
Can I manage products and inventory?
Yes. You can manage your catalog with categories, images and variants, adjust stock, track low-stock items, and review inventory history — including variant-level stock.
Can multiple employees access the admin panel?
Yes. You can add team members so several people can work in the admin panel at once, each with their own sign-in.
Can I control employee permissions?
Yes. eComX uses role-based access. Assign roles such as Owner, Admin, Manager, Sales, Inventory or Staff, and control who can view, create, edit, delete and manage each area.
Can I integrate payment gateways?
eComX is designed to connect with payment gateways for online payments, and it also supports cash on delivery. The gateways available depend on your plan and region — talk to our team to confirm the right fit.
Can I integrate shipping providers?
Yes. eComX is built to work with courier partners so you can create shipments, calculate shipping rates, track deliveries and handle COD. Talk to our team to confirm the providers you need.
Can I send WhatsApp notifications?
Yes. WhatsApp automation can send order confirmations, status and shipping updates, delivery and payment notifications, and reminders — so customers stay informed without manual messages.
Can I create coupons?
Yes. Create coupons, discount codes and promotions, run campaigns, and target the customers you want to reach.
Can I manage customers?
Yes. Every customer has a profile with contact details, order history and activity, and you can segment customers to target them with offers.
Can I manage orders and refunds?
Yes. Track every order's status and history, generate invoices, and handle refunds and returns from the same dashboard. Customers can be notified at each step.
Is eComX suitable for small businesses?
Absolutely. eComX is designed for retail shops, boutiques, bakeries, grocery stores and other small and medium businesses that want a proper online store without a complicated setup.
Can I customize my store?
Yes. Set your business name, logo, contact details, address, social links and store branding, and configure payment, shipping, notification and tax settings to match how you work.
Is eComX a SaaS platform?
Yes. eComX is a cloud-based SaaS platform. Each business gets an independent workspace with its own store, products, customers, orders and settings, while the platform itself is maintained and improved centrally.
Your Business Is Ready for Its Next Chapter.
Take your business from offline to online with one powerful platform built to help you sell, manage, connect and grow.